Terms of service

1. Agreement and eligibility

By creating an account, continuing with Google, purchasing a plan, or using PactSage, you agree to these terms and acknowledge the Privacy policy. If you use PactSage for an organisation, you confirm that you are authorised to accept these terms for it.

You must be legally capable of entering this agreement. Do not use the service if applicable law prevents you from doing so.

2. What PactSage provides

PactSage provides software for document extraction, contract analysis, clause comparison, risk signalling, redline suggestions, obligation and deadline tracking, semantic search, and document-grounded chat. Features and supported document types can differ by plan and may change as the service develops.

3. Accounts and sign-in

Provide accurate account information and keep it current. You are responsible for protecting your password, Google account, devices, and sessions, and for activity performed through your account until you report unauthorised access.

Google sign-in connects the Google identity you choose to a PactSage account. Google’s terms govern your Google account; these terms govern the PactSage service reached through it.

4. Your documents and content

You retain ownership of content you upload. You grant PactSage a limited licence to host, copy, extract, transform, transmit, and otherwise process that content only as needed to operate, secure, support, and improve the service.

You confirm that you have the rights and authority needed to upload and process the content, including personal, confidential, or third-party information. You are responsible for deciding whether PactSage is appropriate for the sensitivity of a document and for configuring workspace access correctly.

5. AI output and your decisions

AI output is probabilistic. It may omit a clause, misunderstand context, generate an incorrect statement, or cite source text imperfectly. Risk labels, summaries, redlines, benchmark information, and chat answers are aids, not guarantees.

Check output against the original document before relying on it. You remain responsible for negotiations, signatures, deadlines, filings, legal compliance, and every decision made using the service.

6. Acceptable use

You must not:

• upload content you do not have permission to process;
• use PactSage to break the law, violate rights, deceive, harass, or cause harm;
• probe, bypass, or interfere with security, access controls, plan limits, or rate limits;
• introduce malware, overload the service, scrape it abusively, or automate access outside supported interfaces;
• resell, reverse engineer, or copy the service except where applicable law expressly permits it;
• present PactSage output as a lawyer’s opinion or a guaranteed legal conclusion.

7. Plans, payments, and refunds

Plan features, limits, currency, price, billing period, taxes, and access period are shown before purchase. The current hosted checkout sells time-limited access as a one-time payment; it does not renew automatically unless a future checkout states that clearly before you pay.

Payments are processed by the provider identified at checkout. Access is granted only after PactSage receives reliable payment confirmation. Failed, reversed, refunded, or fraudulent payments may cause paid access to be withheld or revoked.

Refund availability depends on the checkout terms, the reason for the request, and mandatory consumer law. Contact support@pactsage.com with the account email and transaction reference; never send card credentials.

8. Availability and changes

We aim to keep PactSage available and accurate but do not promise uninterrupted service, permanent support for a model or file type, or preservation of every feature. Maintenance, provider outages, quotas, security events, and technical failures can delay or interrupt processing.

We may change or discontinue features. Where a change materially affects paid access, we will take reasonable steps to communicate it and honour mandatory consumer rights.

9. Suspension and account deletion

You may stop using PactSage and request account deletion at any time through the Account deletion page. Deletion is permanent and may remove organisations and shared workspace content you own.

We may restrict or suspend access where reasonably necessary for security, non-payment, material breach, abuse, legal compliance, or protection of the service and its users. Where practical, we will provide notice and an opportunity to address the issue.

10. Third-party services

PactSage depends on third-party identity, AI, hosting, email, storage, and payment services. Their own terms and privacy notices may govern your direct relationship with them. We are not responsible for a third party’s independent service, but we remain responsible for our selection and use of providers as required by law.

11. Disclaimers and liability

To the maximum extent permitted by law, PactSage is provided “as is” and “as available,” without implied guarantees of merchantability, fitness for a particular purpose, non-infringement, or error-free output. Nothing in these terms excludes rights or liability that applicable law does not allow us to exclude.

To the maximum extent permitted by law, PactSage is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss; lost profits, business, goodwill, or data; or decisions made without checking output against the source and obtaining appropriate professional advice.

12. Changes and contact

We may update these terms as the service or law changes. The effective date at the top identifies the current version. Continued use after an update takes effect means the updated terms apply, subject to any additional notice or consent required by law.

Questions about these terms can be sent to support@pactsage.com.